Aspects of Hotel Industry

Contents: Preface. 1. An introduction to the hotel industry. 2. Kinds of hotels. 3. Description of hotel area. 4. Hotel and their facilities. 5. Hotel and their jobs. 6. Staffs in front office. 7. Assistants in front office. 8. Reservation and registration in front office. 9. Guests and foreign currency in front office. 10. Safety in front office.

"The Industrial Revolution changed travel from social or government travel to business travel. There was a need for quick and clean service. The lead in hotelkeeping was taken by the emerging nations of Europe, particularly Switzerland. It was in Europe that the birth of an organised hotel industry took place in the shape of chalets and small hotels which provided a variety of services. These all aspects are defined in this book." (jacket)