Business Process Outsourcing (BPO)

Contents: Foreword. Preface. BPO--tremendous growth opportunities: presidential address/M. Settu. I. Genesis and importance of Business Process Outsourcing: 1. The genesis of Business Process Outsourcing (BPO)/K. Kanagaraj. 2. Business Process Outsourcing--what and why/M. Ashok Kumar and S. Selva Kumar. 3. Business Process Outsourcing--significance/M. Krishnaveni. 4. Business Process Outsourcing--scope and challenges/S. Nakkiran and Uma Rani N. 5. Business Process Outsourcing--need of today (with reference to make or buy decisions)/P. Rajendran and S. Sathyasundari. II. Concept of Business Process Outsourcing: 6. The concept of BPO/S. Renuka Devi and C. Radha Priya. 7. Emerging concepts of Business Process Outsourcing/Ashok Kumar and S. Selva Kumar. 8. Fast developing world of Business Process Outsourcing/H. Kavitha, Susan Abraham and R. Nirmala. III. Models based on Business Process Outsourcing: 9. Business Process Outsourcing: models and application/K. Aiyadurai. 10. Business Process Outsourcing--new business model/P. Sivakami and P. Palanivelu. IV. Business Process Outsourcing in the Indian context: 11. Business Process Outsourcing in India/T. Kalakumari. 12. BPO in India and US--an overview/S. Johnsi and N. Nirmala Devi. V. Current trends in Business Process Outsourcing: 13. Current trends in BPO/Dani Jose. 14. Business Process Outsourcing in India/K. Kavitha and S. Jaishri. 15. Current trends in BPO/R. Sharmila and J. Ramya. 16. Current trends in Business Process Outsourcing/P.S. Venkateswaran. 17. Business Process Outsourcing and the Indian business/G. Yogeswaran and G. Rameshpandi. VI. Opportunities in Business Process Outsourcing: 18. BPO--the next wave of opportunity for India (with special reference to IT enables services)/G. Themozhi and C. Jeyabharathi. 19. Business opportunities--customer relation management/V. Mahesh Kumar. 20. BPO in India--a SWOT analysis/V. Rathika. 21. Outsourcing in India--a SWOT analysis/P. Bruntha and S. Hema Prasanna. 22. BPO--a SWOT analysis/V. Sridhar and S. Lakshmi Narasimhan. 23. Prospects for India in BPO/G. Ramesh and S. Manikandan. 24. Business Process Outsourcing--opportunities/R. Parameswaran and K. Jothi. 25. Business Process Outsourcing in India--gaining momentum/R. Saradhamani. 26. Role of BPO in India/S. Vimala and S. Kausalya. 27. Emerging opportunities for Business Process Outsourcing in the present scenario and outsourcing service activities/A. Latha. 28. Business opportunities for India from BPO strategy/J. John Irudaya Sudhakar, A. Velanganni Joseph and V. Saravanan. VII. Future challenges and strategies: 29. Business Process Outsourcing--current trends and future challenges/R. Ramachandran. 30. Business Process Outsourcing: current trends/Gayathri R., Kumutha Devi K. and Rajapriya M. 31. Business Process Outsourcing--current trends and future challenges/A. Ramachandran. 32. Business Process Outsourcing (BPO)--current trends and future challenges/K. Sivagami. 33. Business Process Outsourcing--current trends and future challenges/Sheeba Thomas. 34. Business Process Outsourcing--opportunities and challenges/D. Ram Kumar. 35. BPO--dimensions of threat (resist) factors/S. Arunachalam. 36. Business Process Outsourcing--future challenges and strategies/Prabu Doss, K. and Immanuel Babu. 37. Business Process Outsourcing--current trends and future challenges/V. Vadivel. 38. BPO contracts--underlying issues and challenges/S. Jaya Bharathi. 39. Business Process Outsourcing: current trends and future challenges/J. Vijayprakash and B. Nagarajan. VIII. Business Process Outsourcing in various sectors: 40. Indian manufactured products outsourcing--trend or trap/D. Vijayalakshmi. 41. Business Process Outsourcing: an overview of financial sector/N. Saravana Bhavan. 42. Emerging strengths in engineering and healthcare BPO of India/S. Mercia Selva Malar and M. Gomatheeswaran. 43. HR outsourcing in India/Susan Abraham, R. Nirmala and H. Kavitha. 44. A peep into BPO in finance and accounting/K. Ganesan and A. Panneerselvam. 45. Business Process Outsourcing in insurance sector/N. Revathi. IX. Business Process Outsourcing--beyond the present role: 46. Future challenges of Business Process Outsourcing/Krishnaveni Muthiah. 47. Emerging trend in BPO/R. Manoharan. 48. Human resource management and development in business process outsourcing/S. Nakkrian and D. John Franklin. Select bibliography. Index.

"The book is a valuable collection of information on the management aspect of Business Process Outsourcing. Experts in various fields of technology and management have presented the concepts, models, current trends, opportunities, strategies and future challenges of Business Process Outsourcing with respect to information technology enabled services sector. The origin of outsourcing with the advancement in technology and the birth of remote processing in the form of BPO for the ITES is the basis of the book. The tremendous growth and glorious future prospects of the Business Process Outsourcing is highlighted in the book. The book focuses mostly on the advantage for India in the Business Process Outsourcing industry. The emphasis of the book is to give a comprehensive and integrated approach towards the concept of Business Process Outsourcing. The business scenario of macro and micro environment of Business Process Outsourcing is discussed in the book SWOT analyses for various sectors of BPO are evaluated to understand the strength, weakness, opportunity and threat faced by the industry. Comparative advantages among the competitive countries are presented. The book has special reference to H.R. outsourcing, BPO in banking, finance and accounting, insurance sector, engineering, health care, call centers and customer relations management." (jacket)