Calling All Concerned : Citizen-Friendly Administration and E-Governance

Contents: Foreword. Acknowledgement. Preface. 1. Overview. 2. Management in government. 3. Mechanical aids etc. and their upkeep. 4. Paper, pin, pen, pencil etc. 5. Folder, folio, form, file etc. 6. The office, colleagues, juniors and seniors. 7. Exposing oneself. 8. Publications for all purposes. 9. While working. 10. Advent of information technology. 11. Facing parliamentary procedure and work. 12. Love with official language. 13. Training programmes. 14. Fitness--physical and mental. 15. Some important issues. 16. Rights, duties and responsibilities.