Check-In Check-Out

Contents: Preface. Acknowledgements. About the author. 1. Introduction to tourism, hospitality and hotel industry. 2. Organization. 3. Types of rooms. 4. Hotel entrance, lobby and front office. 5. Reservation. 6. Registration. 7. Front office coordination. 8. On-going responsibilities. 9. During the stay activities. 10. Room selling techniques. 11. Night audit in front office. 12. Hospitality. 13. Computers in hospitality. Bibliography.

"The book is a comprehensive effort to make the hospitality program educators, career guidance counselors, aspiring young students passing out from their alma mater, young hotel management professionals to have a sound theoretical and practical knowledge about the various dimensions of front office operations and management in the modern hotel industry in the world of hospitality.

The book has a detailed coverage of the major activities of front office department of the hotels and thus encompasses the various functions of the front office performed during the entire guest cycle which includes processing reservation, registering the guest on arrival, providing various services to the guest during their occupancy and processing the settlement of their bills during departure.

The book has stated the importance of front office as a major line function and operational department in bringing valuable revenue to the hotel by the challenging task of selling the "rooms" which are products as the revenue of a particular unsold room lost for one day can never be recovered for that particular day.

The book has been written and compiled with great efforts to develop all the qualities, traits and knowledge in a professional required by the leading hospitality companies around the country in order to flourish in the field of hospitality as an asset for the various hospitality organizations." (jacket)