Communicate Care Cure : A Guide to Healthcare Communication

Contents: Foreword. Preface. Introduction. 1. First Impressions Matter. 2. Verbal Communication Styles. 3. Actions Speak Louder than Words.  4. Listening with Undivided Attention. 5. Bridging the Gap. 6. Tread with Care. 7. Sorry Works. 8. Knowing Where to Draw the Line. 9. In the Spirit of Please and Thank You. 10. Hospital Talk. Epilogue. References.