Conflict Communication and Negotiation

Contents: Preface. 1. Emotional conflict. 2. Mediation for conflict. 3. Abductive reasoning and anology. 4. General problem solver. 5. Cost of conflict. 6. Restorative justice. 7. Design and thinking model. 8. Cross cultural communication and speech. 9. Approaches to negotiation. 10. Creative problem solving. 11. Dialogue and conversation. 12. Peace and conflict studies. 13. Innovation and organisation. Index.

Conflict transformation approaches differ from those of conflict management or conflict resolution. Whereas conflict transformation involves transforming the relationships that support violence, conflict management approaches seek to merely manage and contain conflict, and conflict resolution approaches seek to move conflict parties away from zero-sum positions towards positive outcomes, often with the help of external actors.