Consumer Awareness Welfare and Protection : Problems and Prospects
Contents: Preface. 1. Awareness on consumer legislation and organization/P.S. Sumathi and R. Devi. 2. Consumers awareness and perception towards electric bikes/Padmasani and N. Thiyagu. 3. Contribution of health care sector in protection and welfare of the people/S. Abhinaya and B. Saranya. 4. Effectiveness of consumer awareness advertisements in various media/Muthupandian, B. and Velmurugan, P.S. 5. Awareness level of rural people towards consumer protection movement/M. Sumathy and E. Nixon Amirtharaj. 6. Awareness level among consumers/S. Mahima and P. Mohanasundari. 7. Liberalisation of retail market and its impact on the consumers/Chacko Jose P. 8. Service quality of supermarket for consumer retention/C. Thilakam and T. Samson Joe Dhinakaran. 9. Role of media in consumer protection/B.N. Mallikarjuna. 10. Consumer protection act--problems and prospects/Ravindra Kumar and Amit Kumar. 11. Cause and effect of OTC drugs consumption of cough syrup and cold tablet/K.M. Devaraj and J. Dineshbabu. 12. Contribution of street food vendors for consumers/Febin Ismail. 13. Green consumerism enough to stomp out global warming/M. Sumathy and N. Vijayalakshmi. 14. Consumer disputes redressal system under the electricity act, 2003/C. Vethirajan and V. Sacharoobavathy. 15. Social responsibility of consumers in the present scenario/S. Manikandan. 16. Customer satisfaction on online banking/N. Manimekalai and M. Sudha. 17. Consumer awareness and satisfaction on consumer disputes redressal forum/R. Nithya and K.M. Chinnadorai. 18. Consumer behaviour and the global market/M. Mathari and R. Parvin Banu. 19. The role of consumer dispute redressal commission in consumer grievances/Safeer Pasha M. and Velmurugan P.S. 20. Role of LIC towards consumer\'s welfare/A. Rama and P. Then Rathi. 21. Supply chain management practices on consumer health and welfare/S. Kanaka, M. Chinnadurai and M. Chandrasekaran. 22. Consumer protection for good governance/R. Manju Shree and Ann Mary Jose. 23. Service quality using transaction and image-based measurement scale for new private banks/D. Amrithavalli and M. Sumathy. 24. Consumers attitude towards consumer protection welfare measures/P.P. Shanthy and J. Mahamayi. 25. Awareness level of consumer protection act/G. Suganya. 26. Ethics and corporate social responsibility of Indian industries on consumer behaviour/M. Jayarathnam and K. Deviindra. 27. Involvement of higher educational institutions in consumer protection and welfare/Mythili K. 28. Consumerism in banking/N. Ramachandran and V. Rajasekar. 29. Rural consumers : problems and prospects/R. Saminathan and N. Rajesh. 30. Customer\'s perception towards electronic banking channels/G. Santhiyavalli and B. Sandhya. 31. Customer\'s attitude towards big bazaar/G. Ganesan and V.T. Dhanaraj. 32. Impact of new competition regime in India upon the consumer interests--the need for a relook at the consumer protection act, 1986/Anuja A. Deshpande. 33. Rural consumerism in India--problems and prospects/Rakesh Shankar R. 34. Role of media in consumer protection/S. Vijayanand. 35. Adoption of mobile number portability (MNP)/G. Ganesan and H.D. Sadhanandan. Index.
The book Consumer Awareness Welfare and Protection, deals with the protection and promotion of consumer\'s rights and welfare as it is basically a social and political necessity and essential for all round progress of the country. The need of the hour is to educate the common consumers particularly those in rural areas who are more susceptible to exploitation. Once they are educated and made aware of the schemes that have been drawn up for their benefit and also the redressal forum that is available, the benefit of various schemes, in true sense, will reach the common consumers of the country. Nowadays both public and private sectors are undertaking several policy initiatives, schemes and incentives to ensure that consumers are provided with relevant information in order to avoid any kind of exploitation. But many people are ignorant of their rights to get protected against the exploitation by so many others. So when there is a forum for such redress of grievances there seems to be no such exploitation by many and becomes a rare one. So in order to get a clear picture of the level of exploitation of consumers and for their welfare and protection, the awareness is required. (jacket)
The book Consumer Awareness Welfare and Protection, deals with the protection and promotion of consumer\'s rights and welfare as it is basically a social and political necessity and essential for all round progress of the country. The need of the hour is to educate the common consumers particularly those in rural areas who are more susceptible to exploitation. Once they are educated and made aware of the schemes that have been drawn up for their benefit and also the redressal forum that is available, the benefit of various schemes, in true sense, will reach the common consumers of the country. Nowadays both public and private sectors are undertaking several policy initiatives, schemes and incentives to ensure that consumers are provided with relevant information in order to avoid any kind of exploitation. But many people are ignorant of their rights to get protected against the exploitation by so many others. So when there is a forum for such redress of grievances there seems to be no such exploitation by many and becomes a rare one. So in order to get a clear picture of the level of exploitation of consumers and for their welfare and protection, the awareness is required. (jacket)
