Designing Knowledge : Management Architecture: How to Implement Successful Knowledge Management Programs
Contents: Preface. 1. Introduction. 2. Conceptualization. 3. KM implementation in India—case studies. 4. Formulating a knowledge management strategy. 5. Implementing a knowledge management program. 6. Critical success factors in KM implementation. References. Index.
"This book focuses on how organizations can both develop and sustain competitive advantage by managing knowledge. It lucidly spells out the major issues and critical factors involved in the implementation of a successful knowledge management program.
A unique feature of this absorbing book is that it is based on first-hand observation and is, therefore, thoroughly practical in its orientation. The four case studies presented by the authors demonstrate the subtleties and nuances of managing knowledge in various contexts and at different levels. This includes multi-product and multi-location companies and those faced by rapid changes in their operating environments.
The authors maintain that while the deployment of IT is an important ingredient it is not a sufficient condition in itself for successful knowledge management. Instead, based on their empirical evidence, they stress the importance of a culture of knowledge sharing and the criticality of complementary systems as being equally essential.
Overall, this important and easily written book provides an integrated and holistic understanding of knowledge management. By aligning knowledge strategy with corporate strategy, the authors propose a pragmatic approach for designing knowledge management architecture which can be successfully applied in any organizational setting.
Providing an entirely original and practical framework for designing and implementing knowledge management programs, this book will be of considerable importance to consultants, professionals and students in the fields of strategic management, knowledge management, organizational behaviour, and information technology while being of equal interest to HR professionals in all manner of business and industries." (jacket)
