Encyclopaedia of Insurance Business and Management (8 Vols-Set)

Contents: Vol. I. Business Development and Management Practices: Preface. 1. Economic activities and business. 2. Nature and purpose of business. 3. Business environment. 4. Forms of business organisation. 5. Identifying business opportunities--insurance sector. 6. Fundamentals of accounting. 7. Communication. 8. Management of small business firm. 9. Basics of marketing. Agency management: 10. Team management at work. 11. Team management skills. 12. Measuring work preferences. 13. Balanced teams. 14. The managerial linker. 15. Star performer advantage rules. Direct marketing: 16. Contemporary direct marketing. 17. Planning a direct marketing programme. 18. Mailing lists: processing and selection. 19. Insurance marketing. Network marketing: 20. If you don\'t like your results, change your approach. 21. We live in a world of copycats. 22. Personal selling strategy. 23. The job of an insurance manager. 24. What is "True" wealth? 25. Recruiting sales personnel. 26. Linear growth: trading time for rupees. 27. Selling in private sector environment. 28. Leveraged growth: working smarter, not harder. 29. What is marketing. 30. Goals, daydreams and chores. Customer relationship management: 31. The art of building customer relationships. 32. Salesmanship--an introduction in mind. 33. Principles of quality service. 34. One-on-One sales: database marketing. 35. Battling the giants: how to compete with the big guys-- and win! 36. Doing good and making money.

Vol. II. Insurance Business In India: 37. History of insurance in India. 38. Doctrine of insurance and its policies. 39. Policies and programmes. 40. Life insurance market. 41. Policy loans and underwriting. 42. Key insights on the insurance sector of India. 43. History of insurance. 44. Functions of insurance. 45. Major policy changes. 46. Insurance in the twenty first century. 47. Insurance career in India. 48. Insurance and rural India. Glossary.

Vol. III. Insurance Regulations: 49. Insurance Regulatory and Development Authority Act. 50. Consumer Protection Act, 1986. 51. Ombudsman Scheme. 52. The Indian Contract Act 1872. 53. Married Women\'s Property Act 1874. 54. Indian Stamp Act 1899. 55. Indian Railways Act 1989. 56. The Carriers Act 1865. 57. Indian Post Office Act 1898. 58. Public Liability Insurance Act 1991. 59. Workmen\'s Compensation Act 1923. 60. Employee\'s State Insurance Act 1948. 61. Laws Related to Marine Insurance. 62. Indian Income Tax Act 1961. 63. The Motor Vehicle Act 1988. 64. Insurance Act.

Vol. IV. Corporate Procedures and Practices: Part I. Life insurance (underwriting and claims): 65. Introduction. Underwriting: life insurance: 66. Importance of underwriting. 67. Issue of policy. 68. Policy servicing--renewal premium collection. 69. Deposits. 70. Revivals. 71. Alteration in policies. 72. Duplicate policy. 73. Discounted vale of premium. 74. Nomination and assignment. 75. Non-forfeiture, paid-up value surrender value. 76. Loans. Life insurance claims: 77. Life insurance claims. 78. Claim procedures followed by life insurance corporation of India. Part II. General insurance (Underwriting and claims): Underwriting: general insurance: 79. Underwriting. 80. Choice of sum insured. 81. Underwriting (Fire insurance). 82. Underwriting (Marine insurance). 83. Underwriting (Motor insurance). 84. Underwriting (Engineering insurance). General insurance claims: 85. Claims. 86. Fire insurance claims. 87. Marine cargo claims. 88. Motor insurance claims. 89. Engineering insurance claims.

Vol. V. Life Insurance Principles, Practices, Products and Services: Principles of insurance (Life): 90. Risk and insurance. 91. Insurance. 92. History of insurance. 93. Insurance contract. Practice of insurance (Life): 94. Life insurance--an introduction. 95. Utmost good faith. 96. Insurable interest. 97. The insurance sector. 98. Practice of life insurance. 99. Insurances documents. 100. Computation of benefits bonus, paid up and surrender value. 101. Claims. 102. Life insurance products. 103. Term life insurance. 104. Endowment insurance. 105. Whole life insurance policies. 106. Annuity policy. 107. Insurance in pension plans and group insurance. 108. Health insurance. 109. Social and rural insurance. 110. The tools of rate making. 111. Computation of premium. 112. The best policy.

Vol. VI. Case Studies in Life Insurance: 113. Life insurance: an introduction. 114. Tax and life insurance. 115. Policy and plans. 116. Insurance companies in India. 117. Types of life insurance policies. 118. Need of life insurance. 119. Life insurance and contract. 120. Life insurance: tips, traps and suggestions.

Vol. VII. General Insurance Principles, Products and Services: Principles of General Insurance: 121. General insurance: an introduction. 122. Utmost good faith. 123. Insurable interest. 124. Indemnity. 125. Proximate cause. 126. Features of an insurance contract. Practices of general insurance: 127. The practice of general insurance. 128. Forms in general insurance. 129. Rating-theory and practice. 130. Reinsurance. 131. Claim. 132. The practice of underwriting. 133. Risk management. Products of general insurance: 134. Fire insurance. 135. Marine insurance. 136. Motor insurance. 137. Personal accident insurance. 138. Health insurance. 139. Liability insurance. 140. Engineering insurance. 141. Miscellaneous insurances. 142. Rural insurances. 143. Insurance in social sector.

Vol. VIII. Case Studies in General Insurance: 144. General insurance. 145. Auto insurance: an overview. 146. Car insurance. 147. History of crop insurance in India. 148. Weather, crop and cattle insurance. 149. Fire insurance. 150. Industrial insurance. 151. How secure is your home? 152. What is office umbrella policy? 153. Crime and insurance.

"In India, insurance has a deep-rooted history. It finds mention in the writings of Manu (Manusmrithi), Yagnavalkya (Dharmasastra) and Kautilya (Arthasastra). The writings talk in terms of pooling of resources that could be redistributed in times of calamities such as fire, floods, epidemics and famine. This was probably a pre-cursor to modern day insurance. Ancient Indian history has preserved the earliest traces of insurance in the form of marine trade loans and carriers\' contracts. Insurance in India has evolved over time heavily drawing from other countries, England in particular.

Today, only one business, which affects all walks of life, is insurance business. That\'s why insurance industry occupies a very important place among financial services operative in the world. Owing to growing complexity of life, trade and commerce, individuals as well as business firms are turning to insurance to manage various risks. Therefore a proper knowledge of what insurance is and what purpose does it serve to individual or an organisation is therefore necessary. Insurance is a mechanism that ensures an individual to thrive on adverse consequences by compensating the individual his/her loss financially. Every individual in this world is subject to unforeseen and uncalled for hazards or dangers, which may make him and his family vulnerable. At this place, only insurance helps him not only to survive but also recover his loss and continue his life in a normal manner, which would otherwise be unthinkable. The term insurance can be defined in financial as well as in legal terms. The financial definition deals with the funding or financial arrangement of the losses whereas the legal definition deals with provisions relating to legally enforceable contract.

This 8 volume Encyclopaedia will be quite useful for understanding different facets of insurance business, corporate procedures and practices, life insurance, general insurance, agency management customer relations, insurance claims, products and services, besides case studies in insurance business." (jacket)