Ethical Foundation of Hotel and Hospitality Managemen

Contents: Preface. 1. Introduction. 2. Code of ethics for Board Members of CIE group. 3. International Association of Hospitality Advisors (IAHA): code of conduct. 4. Workplace: problem of ethics and discrimination. 5. Hotel ethics management. 6. Case studies on application of ethics. 7. Issues of hospitality ethics. 8. Hotel and Hospitality Industry and facilities management (FM). 9. Guidelines and concerns in quality management. Glossary. Bibliography. Index.

"Hotel and hospitality management is an interesting field of contemporary research and development. The present volume encompasses a field of study with the purpose of preparing people with the expertise, commitment, and skills morally and ethically ready for management, marketing, and operations positions in the expanding hotel and hospitality industry." (jacket)