Fifty Ways to Improve Your Telephoning and Teleconferencing Skills

Contents: 1. Introduction. 2. Self-assessment sheet. 3. Module 1: Making a telephone call preparation. Module 2: Making a telephone the basics. Module 3: Telephone calls typical situations. Module 4: Telephone calls messages. Module 5: Conference calls organisation. Module 6: Conference calls participation. Module 7: Conference calls involvement. Module 8: Managing atmosphere. Module 9: Managing difficult situations. Module 10: Language summary. Conclusion. Audio scripts. The English alphabet and the ICAO alphabet.

Fifty Ways to Improve Your Telephoning and Teleconferencing Skills in English, belonging to the Fifty Ways series,offers second language business people/students valuable tips on improving their skills in telephoning and teleconferencing, which have become essential modes of communication in present work contexts.