Front Office Management

Contents: Preface. 1. Classification of hotels. 2. Organization of hotel. 3. Hospitality, hotels, hotel guest and guest relation. 4. Structure of tariff. 5. The concept of communications. 6. Lobby and reception counter. 7. Significance of computers in hotels.

"Hotels are classified into various distinct categories to help the prospective guest in identifying the right type of hotel matching his standard and needs.

There should be a well-equipped, well-furnished and well-maintained dining room/restaurant on the premises and wherever permissible by law, there should be an elegant, well-equipped bar/permit room. The pantry and cold storage should be professionally designed to ensure efficiency of operation and should be well equipped. There should be dancing facility and orchestra in dining hall. These all matters are well defined in this book." (jacket)