Fundamentals of Hotel Housekeeping

Contents: 1. Housekeeping department: its organisation. 2. Rooms and floors: their procedures. 3. Practices and procedures for linen and uniform room. 4. Floor linen room: its procedures. 5. Housekeeping desk. 6. Practices of housekeeping. 7. Hotel public area. 8. Housekeeping knowledge: another type. 9. Practical Self-Development (PSD) programme. 10. Computers in hotels.

"In a hotel the housekeeping department is libable for the cleanliness, maintenance and aesthetic upkeep of the hotel. Just as the nomenclature denotes, the role of housekeeping is to keep a clean, comfortable and safe house. It is an extension of basic home-keeping multiplied into commercial proportions.

The concept of housekeeping is simplistic but when one considers maintaining a \'house\' of several hundred rooms and numerous public areas, the task becomes gigantic. It takes a well organised approach and technical understanding to enable housekeeping to cope with the volume of work. A hotel survives on the sale of rooms, food and beverage and other minor operating services such as the laundry, health clubs etc." (jacket)