Hospitality Supervision

Contents: Preface. 1. Basic Overview of Supervision. 2. Supervision in Workplace. 3. Employee Development. 4. Employee Assistance Programmes. 5. Managing Human Resources within Extension. 6. Performance Management. 7. Interaction in the Workplace. 8. Hiring and Supervising Employees. 9. Employee Relations and Labour relations. Bibliography. Index.

The supervisors can be found at all levels of management. A supervisor can be a first-line supervisor who has no management positions reporting to them, or it can be the CEO who has every level of management under them! Supervisors ensure that the goals are met and the day-to-day objectives are passed down to the managers and operators beneath them. In this case, the term supervisor is simply a term used to identity your boss.
 
We hope this text book meets its intended purpose as a practical resource, and serve as a vehicle for promoting the professionalism of this important segment of the Hospitality Industry.