Hotel, Lodging, Restaurant and Resort Management : A Service Quality Perspective

Contents: Preface. 1. Lodging management. 2. Hotel management: environmental awards and sustainable tourism. 3. Restaurant management and food service managers. 4. Resort and inn management: programmes, conferences and services. 5. Hospitality associations, professionals and administrations. 6. Understanding hospitality management in a wider perspective. 7. Leisure business services and types: a case study. 8. Sustainable service quality in hotel industry. 9. Hospitality service quality. 10. Tourism satellite accounting and finance. Bibliography. Index