Hotel Accounting : Systems and Services Management

Contents: Preface. 1. Introduction to hotel, lodging and services management. 2. An introduction to professional and consulting services. 3. Hotel and hospitality industries: recent management trends. 4. Popular hotel accounting systems: select case studies. 5. Service quality innovation and customer choices in hotel industry. 6. Model accounting software for hotel and hospitality industries. 7. Frequently Asked Questions (FAQs) on Hotel hospitality accounting: select case study. Appendix. Bibliography. Index.

"Hotel Accounting: Systems and Services Management" provides an introductory overview of the subject in discussion. Besides providing an introduction to hotel, lodging, hospitality, travel and tourism services management, this book gives special focus on hospitality industry and the market challenges being faced by it, specially in turns of customer relation, financial, brand and information technology management. An introduction is given as far as the subject area of hotel and hospitality finance accounting is concerned. Focus also lies on revenue and yield management in hotels and resorts. Model case studies are also provided in the subject areas of professional and consulting services in hospitality accounting. Recent management trends in hospitality management are also covered so as to understand it as a sector having multi-unit management systems." (jacket)