Hotel Organization and Management

Contents: Preface. 1. Organisation structure in hotel. 2. Introduction to hotel groups. 3. Prospects of hotel industry. 4. Restaurants business and market feasibility. 5. Human resource management in hotels. 6. Hospitality and maintenance operations. 7. Accommodation facilities in Hotel. 8. Geographical factors in business industry. 9. Housekeeping in hotel. 10. Waiter services in hotel. 11. Book accounts in hotel. 12. Strategic planning to promote tourism. 13. Mobility of passengers. 14. Promotion for regional tourism. Bibliography. Index.

"Since the hotel industry comprises of numerous hotels, and they provide numerous services, facilities and goods, the hotel industry lacks a single identify. Although the basic concept of hospitality, food and accommodation are same, yet hotels may have different characteristics and assets and each hotel would like to attempt to cash on its assets and develop its share of the particular market. Placing a hotel into a particular group is not easy because of the diversity of services, facilities and amenities provided or not provided. Most of the hotels don\'t fit in any specific well-defined category. Nonetheless, several general classifications do exists."