Housekeeping Management

Contents: Preface. 1. Philosophy of housekeeping. 2. Organisation of housekeeping management. 3. Cleaning. 4. Laundry facility. 5. Staffing operations. 6. Employee recognition and motivation. 7. Hotel protection and security management. 8. Housekeeping and sanitation. 9. Lodging security. 10. Maintenance of culinary service. 11. Waste prevention. 12. Effective housekeeping. Bibliography. Index.

"Housekeeping is the maintenance of a clean environment, usually in a house, but it also applies to industrial, commercial, and institutional settings. A well-run housekeeping department is integral to the success of any lodging operation. Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. Today, the ideal executive housekeeper must be prepared to be a first-line manager-capable of running a housekeeping department with little or no intervention from upper management.

This book offers future industry professionals the tools they need to be competitive in this new era--the skills to manage resources, administer assets and manage all of the technical operations of a busy housekeeping department. It will be an invaluable resource for all who need to succeed in the hospitality industry." (jacket)