HRM in Hotel and Tourism Industry : Existing Trends and Practices

Contents: Preface. 1. Introduction to human resource management, hospitality service and tourism. 2. HRM functions, strategies and diagnostic checklists: case study of a select hotel industry. 3. Training and development in human resource management: case studies from hotel, restaurant and hospitality agencies. 4. Human resource training in tourism and travel industry: selected case studies. 5. Towards integrated HRM in the tourism and hospitality industry. Glossary of terms. Bibliography. Index.

"This book deals with existing trends and practices in hotel and tourism industry with respect to human resource management. it provides an introductory overview of human resources, its management, management system, hospitality, tourism, and service aspects. Case study of selected hotel industry with reference to human resource management functions and strategies are provided. Also a diagnostic checklist is developed with respect to human resource management system in the said industry. Factors, such as, employees\' education, training and education; their provision for services; industrial relations; employee evaluation; employee motivation; their recruitment and selection; manpower planning; etc. are discussed in detail vis-a-vis hotel industry in India and abroad. Steps in developing HRM strategy and diagnostic checklists are outlined. Select case studies are also made regarding the aforementioned issues. Contemporary practices and areas of research in HRM management in hotel industry are also highlighted. Select case studies and educational syllabi are also provided here in for further understanding and reference. The training and development aspects in human resources management are described with respect to hotel, restaurant and hospitality agencies and institutions. Focus lies on developing strategy, innovation and performance aspects. Selected case studies are undertaken with focus on issues like, union certification elections; trainers chart; food service management; women chefs; associations; and group of hotels. This book further addresses the issue of human resource training in travel and tourism sectors." (jacket)