HRM in Tourism Industry

Contents: Preface. 1. An Introduction to Hotel Management. 2. Optimistic Attitude of Employees and Productivity. 3. Guest Enjoyment and Satisfaction. 4. Managing Violence and Disputes. 5. Workers Self-Management. 6. Business and Management of Catering Industry. 7. Leadership and Motivation. Bibliography. Index.

An organization that is established as an instrument or means for achieving defined objectives has been referred to as a formal organization. Its design specifies how goals are subdivided and reflected in subdivisions of the organization. Divisions, departments, sections, positions, jobs and tasks make up this work structure. Thus, the formal organization is expected to behave impersonally in regard to relationships with clients or with its members.