Knowledge Management : Lessons Learned: What Works and What Doesn\'t

Contents: Introduction. Acknowledgements. The road map--a thematic guide to Knowledge management Lessons Learned. Introductory Chapters: 1. Three stages of knowledge management/Michael E.D. Koenig and T. Kanti Srikantaiah. 2. Knowledge management: birth of a discipline/Leonard J. Ponzi. I. Strategy and implementation: Introductory notes. 3. Knowledge management in action: nine lessons learned/Tom Short and Richard C. Azzarello. 4. Critical success factors of knowledge management/Farida Hasanali. 5. Successfully implementing knowledge management: lessons learned and best practices/Cindy Hubert and Carla O\'Dell. 6. Knowledge management strategy: codification versus personalization (A false dichotomy)/Michael E.D. Koenig. 7. Why knowledge management systems fail: enablers and constraints of knowledge management in human enterprises/Yogesh Malhotra. 8. Knowledge management and research on research: what has been learned?/Michael E.D. Koenig. II. Cost analysis: Introductory notes. 9. knowledge return on investment/Timothy W. Powell. 10. Time saved: Not a politic justification for knowledge management/Michael E.D. Koenig. III. Knowledge management applications--content management: Introductory notes. 11. A note on content management and knowledge management/T. Kanti Srikantaiah. 12. Content management: role and reality/Stephen E. Arnold. 13. XML: Data infrastructure for knowledge management/H. Frank Cervone and Darlene Fichter. 14. The semantic web and an introduction to resource description framework/Thomas Krichel. 15. Designing an information architecture to support knowledge management/Denise A.D. Bedford. 16. The knowledge matrix: a proposed taxonomy for enterprise knowledge/Timothy W. Powell. 17. Knowledge management and text mining: overview and case study/Hsinchun Chen. 18. A win-win situation: Knowledge management and the institutional archives/Gregory S. Hunter. IV. Knowledge management applications--communities of practice: Introductory notes. 19. Alive with the fire of shared understanding: implementing knowledge management in the Department of the Navy/Alex Bennet. 20. Three critical role for knowledge management workspaces: moderators, thought leaders and managers/Mary Durham. 21. Lessons from Five-Plus years of knowledge management/Jack Borberly. 22. Knowledge management at the U.S. Department of Labor: a case study of implementing knowledge management/Roland G. Droitsch. 23. Knowledge management at caterpillar/Reed Stuedemann. 24. Historical and contemporary perspectives on knowledge management--and a look at the knowledge-sharing initiative at the World Bank/T. Kanti Srikantaiah. 25. Interpersonal knowledge and organizational foresight: the case of online partnership in micro-organizations/Elisabeth Davenport. V. Knowledge management applications--competitive intelligence: Introductory notes. 26. The role of corporate intelligence gathering in the modern business decision--making process/Gary D. Maag and Jeffrey A. Flint. 27. Using competitive intelligence to improve knowledge management/Katherine M. Shelfer. 28. Integrating knowledge management and competitive intelligence; integrating offense and defense/Steve Barth. VI. Education and training--organizational learning: Introductory notes. 29. Knowledge management and user education: the unrecognized Achilles\' Heel/Michael E.D. Koenig. 30. Training and education in knowledge management/T. Kanti Srikantaiah. 31. Learning and the knowledge worker/David H. Bennet. 32. Incentives and techniques for the promotion of knowledge sharing/Ruth A. Palmquist. Bibliography: Knowledge management lessons learned: a brief bibliography/Paul Burden. About the contributors. Index.

"The editorial team of Michael E.D. Koenig and T. Kanti Srikantaiah follow up their groundbreaking Knowledge management for the Information Professional (2000) with this important book. While the earlier work offered an introduction to KM, providing definitions and promoting a vital interaction between the business and information communities, Knowledge Management Lessons Learned surveys recent applications and innovations. Through the experiences and analyses of more than 30 experts, the book demonstrates KM in practice, revealing what has been learned, what works and what doesn\'t. Practitioners describe projects undertaken by organizations at the forefront of KM, and top researchers and analysts discuss KM strategy and implementation, cost analysis education and training, content management, communities of practice, competitive intelligence and more."