Logistics Management

Contents: Preface. 1. Introduction. 2. Logistics management for customer service. 3. Retail logistics. 4. Managing logistics information. 5. Planning of logistic and its products. 6. Logistics and warehousing. 7. Environmental issues in logistics activities. 8. Logistics and transport. 9. Logistics and financial management. 10. Business strategy and marketing logistics. 11. Logistics and human resource management. 12. Organization development and transformation. 13. Logistics in warfare. Index.

"Logistics Management is the only text that takes a marketing orientation ad views the subject from a customer satisfaction perspective. While emphasizing the marketing aspects of logistics, it integrates all of the functional areas of the business as well as incorporating logistics into supply chain management.

Logistics is big business. Its consumption of land, labour, capital and information--coupled with its impact on the world\'s standard of living--have enormous implications.

This book includes a good balance of theory and practical application. All the traditional logistics activities have been included. However, there are several important topics that are unique to this text or are approached in a different way. For example, the financial control of logistics is interwoven throughout all chapters, and specifically examined in a separate chapter." (jacket)