Making Assertiveness Happen

"Discover the personal and professional benefits of assertiveness in this practical and concise guidebook.

Assertiveness is a positive communication skill—essential for success in today’s competitive workplace. Not to be confused with aggressiveness, assertiveness means standing your ground while also taking into account the interests of others: your work team and your organisation. By using effective communication skills in an assertive manner, a work team has its very best chance to function effectively."