Management of Hotel and Catering Industry
Contents: Preface. 1. Trends in the hotel industry. 2. Management of the hotels. 3. Hotel organizational structure and function. 4. Process oriented management. 5. Hotel operation and environment management system. 6. Next generation hotel technology. 7. Catering industry. Bibliography. Index.
Some hotels now employ multilingual concierges to help guests with making reservations, arranging tours, and answering questions about the region. This trend increases the demand for workers who speak several languages and who have experience with different cultures. Travel and tourism industry is by its very nature global n scope. By the beginning of the twenty-first century, however, travel destinations and vacation activities were changing. Perhaps the hottest trend in travel is the rise of ecotourism.
According to the Quebec declaration in ecotourism, ecotourism includes local and indigenous communities in its planning, interprets the natural and cultural heritage of the destination to the visitor, and lends itself better to independent travellers. Not so long ago many of the now-popular ecotourism destinations were either unknown to the outside world or fairly inaccessible. (jacket)
Some hotels now employ multilingual concierges to help guests with making reservations, arranging tours, and answering questions about the region. This trend increases the demand for workers who speak several languages and who have experience with different cultures. Travel and tourism industry is by its very nature global n scope. By the beginning of the twenty-first century, however, travel destinations and vacation activities were changing. Perhaps the hottest trend in travel is the rise of ecotourism.
According to the Quebec declaration in ecotourism, ecotourism includes local and indigenous communities in its planning, interprets the natural and cultural heritage of the destination to the visitor, and lends itself better to independent travellers. Not so long ago many of the now-popular ecotourism destinations were either unknown to the outside world or fairly inaccessible. (jacket)
