Management of Service Sector
Contents: Preface. Acknowledgements. 1. India's growth road through services sector: review and assessment/B.S. Bhatia and Dhiraj Sharma. 2. Service management: a prospective wave to Indian economy/Ajay Prashar, Gurdev Singh Thakur and Rajesh Bagga. 3. Insurance : the way to success/Raghbir Singh and Arunesh Garg. 4. Technology in banking industry : an Indian perspective/Vipra Kapoor and Tanuja Kaushik. 5. Bank consolidation in India : a critical analysis/Manjit Singh and Rajinder Kaur. 6. ICT revolution in banking sector : a comparison of rural and urban sectors/Manjit Singh and Ramandeep Singh. 7. Paradigm shift in banking services : use of innovative technology in banking/Ravinder Kumar and Nidhi Walia. 8. Internet banking in India : emerging issues and challenges/Robin Kaushal, Manjit Singh and Ramandeep Singh. 9. Portfolio management practices of UTI (A study of US-64)/R.C. Dangwal, G.S. Batra and Rosy Joshi. 10. Profitability of following stock recommendations in financial newspapers : an empirical study/Mohit Gupta, Navdeep Aggarwal and S.K. Singla. 11. Dividend behaviour in Indian cotton textile companies : an analysis of Lintner's vs. Brittain's Model/R.K. Mittal, B.S. Bhatia and Gurpreet Kaur. 12. Initiatives in micro-financing and marketing in rural India : a case of HLL and ITC/Dhiraj Sharma. 13. Infrastructure financing through unique financial instruments -- with specific reference to securitisation/Kanwal Anil. 14. Investor's perception regarding mutual funds/J.S. Pasricha and Shallu Jain. 15. Corporate governance : a case study of infosys/Sukhjinder Baring. 16. Asset securitisation : the stakeholder's perspective/Kanwal Anil and Anil Misra. 17. Volatility in Indian capital market/Gurcharan Singh. 18. Variance analysis : need for improvement/Sukhdev Singh. 19. Variations in capital structure : the evidence from India/Rajesh Marwaha and Harjasdeep Singh. 20. Higher education in India : changing paradigms and emerging trends/Ravi Kiran and Anupama Sharma. 21. Implications of the General Agreement on Trade in Services (GATS) with special reference to higher education in India/Anil Kumar Angrish and Shiv Kumar Anand. 22. NAAC : a quality enhancing step in higher education/Kanwal Preet Singh, Agamjyot Kaur and Ankdeep Kaur. 23. Organizational role stress among college teachers of Patiala District : a comparative study of government and private colleges/Ritu Lehal and Sukhdeep Singh. 24. An empirical study of the perception of the Indian managers about quality-related concepts and skills of the entry-level graduates/H.J. Ghosh Roy, Ravi Kumar Gupta and Meera Bamba. 25. Personality traits and job involvement level in health care industry : a case of pharmaceutical companies/Ravi Kumar Gupta, Ravinder Vinayek and Ajay Bamba. 26. Pricing electricity/Satwinder Singh. 27. Reforming electricity in India : review and assessment/Dhiraj Sharma and Ratinder Kaur. 28. The retail industry : challenges and future ahead/N.K. Maheshwary, R.K. Maheshwary and Vishal Bhatnagar. 29. FDI in retail trade/Ashu Bala. 30. Inventory management towards a lean supply chain : a case study/Ashwani Kumar. 31. Information technology in rural India: challenges ahead/Tarandeep Kaur, Navdeep Singh and Williamjeet Singh. 32. Emerging trends in customer relation management using ICT : study of the Indian travel and tourism industry/H.J. Ghosh Roy and Sanket Vij. 33. Measuring customer satisfaction in banking industry/Kamaljit Sodhi and Manoj K. Dash. 34. Customer satisfaction : a watchword in the banking services marketing/Bharat Bhushan Singla and Lalit Singla. 35. Demographic and attitudinal differences of Credit Card holders of major banks/Sandeep S. Virdi, Anju Puri and Bharat Bhushan Singla. Index.
"Initiated by the economic reforms launched in 1991, today India is in a transition to a more developed and open economy. The reforms have ended the 'License Raj'. The entry of private enterprises into the reserved sectors for the government enterprises has created competitive pressures on existing state-owned units to perform better. The services sector has also helped the Indian economy in the capacity to adjust to liberalization and globalisation trends. In line with the global trends, the services sector in India is growing rapidly and the share of services in India's GDP has increased to around 60 per cent. The services sector play in the Indian economy unusually large role in comparison to other countries at similar stages of development. Services have strengthened India's economic performance through their linkages with other sectors of the economy. Most of the rapid growth has been in the information technology and business process outsourcing services. The telecommunications, financial sector, retailing and infrastructure industry have also shown an encouraging high growth trend.
The focus of the present book is specifically on the services sector because of the central importance of services to India's current economic expansion as discussed above. The present book outlines the success story of India's services sector and also highlights major bottlenecks attached to it. The book provides a synthesis report by bringing together 35 papers that were presented in the AICTE sponsored National Seminar at RIMT-IMCT. The papers address the major areas of the services sector, notably trends and patterns in services, the role of banks and financial markets, the benefits of FDI in services, innovations in services, the role of ICT in services and the global trends of some services, and many more as well as some case studies from the successful service companies." (jacket)
