Managing Soft Skills

Contents: Preface.  I. Introduction. 1. Managing people. II. Managing people through. 2. Speaking. 3. Listening. 4. Writing. 5. Reading. III. Other soft skills: 6. Positive thinking. 7. Time management. 8. Team building. 9. Decision making. 10. Creativity. 11. Assertive skill. 12. Conflict: management and resolution. 13. Critical thinking. IV. Support for communicating: 14. Technology. 15. Essentials of the English language. Conclusion.