Modern Encyclopaedia of Tourism and Hospitality Management (5 Vols-Set)

Contents: Vol. I: Tourism and hospitality management: education and training: Preface. 1. Training technology in the hospitality industry: effectiveness and efficiency. 2. Vocational work experience. 3. AIDS and recommendations for education and policy formulations. 4. Work stress and personality measures. 5. Career and job opportunities for women. 6. Cooperative education placements in the hospitality industry. 7. International hospitality management education: issues and challenges. 8. Tourism and hospitality curricula. 9. Job applications and educational expectation. 10. Liberation of hospitality management education. 11. Turning graduates into hospitality managers. 12. Vocational education in hospitality management. 13. Hospitality management educational programs in developing countries. 14. Training and education in contract catering management. 15. Tertiary education among hospitality employees. 16. Vocational education and food and beverage experience. 17. Ethics curriculum. Glossary. Bibliography. Index.

Vol. II: H.R.D. Practices and other issues in hospitality: Preface. 1. Hospitality and tourism: teaching human resource management. 2. Human resource development in tourism. 3. Labour flexibility. 4. Recruitment and training. 5. Tourism employment. 6. Current hospitality industry issues. 7. Select hospitality courses. 8. Food safety enforcement. 9. Brand loyalty in the hospitality industry. 10. Human resource management: policy dimensions. Glossary. Bibliography. Index.

Vol. III: History and geography of tourism: Preface. I. History of travel and tourism: 1. Travel and tourism: a historical account. 2. Travel and tourism: evolution and growth. II. Geography of tourism: 3. Introduction. 4. Tourism in Europe. 5. Tourism in North and South America. 6. Tourism in Asia. 7. Tourism in Africa. 7. Geography of tourism in Himalayas: a study. 8. Geo-informatics tools and techniques in tourism management. Bibliography. Index.

Vol. IV: Hospitality management: theories and practices: Preface. 1. Hospitality and hospitality management. 2. Multi-unit management in the hospitality industry. 3. Quality management in the hospitality industry. 4. Service innovation and customer choices. 5. Business development and service improvement. 6. Service delivery in the hospitality industry. 7. Marketing in travel agency. 8. Organizational trend analysis. 9. Hospitality operations: strategy, risk and decentralization. 10. Hotel management in 21 century. 11. Experience rules: a scenario for the hospitality and leisure industry 2010 A.D. 12. Hotel management techniques for 21 century. 13. Common problems. Bibliography. Index.

Vol. V: Tourism planning and development: Preface. 1. Essentials of tourism planning. 2. Tourism planning in India. 3. Tourism planning in Sri Lanka. 4. Planning the mountain tourism in Nepal. 5. Beach tourism in the Maldives. 6. An integrated approach to planning. 7. Social aspect of tourism planning. 8. Tourism and development environment. 9. Tourism development: continuity and change. 10. Tourism and economic development. 11. Tourism and development. Bibliography. Index.

"It has been a universally accepted fact that man is a traveller by nature. Wanderlust was there in man from the very beginning. Nomadic state of man is evidence of that. With the growth and development of civilization, this took institutionalised form. Tourism and hospitality industry reached the zenith in twentieth century. And with emergence of liberalisation and globalisation concepts, this is the real industry of future--having vast scope and potential. Thus grew the demand of trained and skilled manpower and professionals for the industry and the result was tourism, hospitality and catering management. These streams of management are currently much sought-after by aspirants." (jacket)