Modern Trends in Hospitality Industry

Contents: Preface. 1. Modern technologies in hospitality industry. 2. Human capital in hospitality industry. 3. Training in hospitality industry. 4. Skills in the hospitality industry. 5. Cultural dimensions of hospitality. 6. Time-sharing in hospitality industry. 7. Hospitality marketing. 8. Shared services in the hospitality. 9. Public market financing of the hospitality industry. 10. From physical assets to customer equity. 11. Service quality in the hospitality profession. 12. Policy dimensions of human resource management. 13. Hospitality industry in the age of globalisation. 14. Water reduction in hospitality industry. 15. Trends and opportunities in hospitality industry. 16. Vision for the future. Bibliography. Index.

"The hospitality industry is defined as the activity of providing lodging, food and beverage, and recreational services, which include but are not limited to hotels, motels, clubs, casinos, restaurants, recreation facilities, tourism, cruise lines and theme parks. A multi-billion dollar industry, hospitality is one of largest and rapidly growing industry in the world.

The hospitality industry has gone through tremendous change over the last decade. Some changes have been dictated by technological advances, such as the shift from mainframe access via dumb terminals and green screens, to the current emphasis on above-property applications lever-aging data from a single source. Other changes, such as increased use of the internet spawned a plethora of new opportunities along with new intermediaries. And, of course, the economy and geopolitical events have impacted the industry.

This book offers a comprehensive analysis of modern trends in hospitality industry. Well organised and easy to use, this book is an important training tool for those embarking on careers in hospitality." (jacket)