Office Management

Contents: Preface. 1. Introduction. 2. Organisational principles. 3. Office communication. 4. Supervision management. 5. Office methods improvements. 6. Layout and space management. 7. Customer relationship management. 8. Personnel policies and practices. 9. Use of information technology. 10. Cost management. 11. Salary administration. 12. Good office management. Bibliography. Index.

"Office Management is a profession related to office supervisor positions. It includes confidential work related to the provision of office management services directly to unclassified executive secretaries, unclassified executive directors, other agency heads, or division administrators. Office management positions conduct special studies and develop reports based on the results and provide input to management on the development of policies and procedures. Office management may also provide paralegal support and may draft correspondence for management, schedule appointments, etc.

This book, Office Management, has been written with aim of providing corporate and business managers a comprehensive manual which covers all aspects of an important component of their work--handling and managing the office. It acquaints readers with all the necessary rigmarole of this managerial activity, stressing on current work environments in corporations, and how to go about this activity in such a scenario. Case studies have also been included, which foster a better understanding of the key concepts of the book\'s contents. The erudition and information of the book serves well for all the readers." (jacket)