Principles of Hotel Management
Contents: Preface. 1. Hotel development process. 2. Organisational design. 3. Responsibilities of hotel general manager. 4. Management of the front office. 5. Housekeeping management. 6. Managing food and beverage operations. 7. Hotel sales organisation and operations. 8. Financial control. 9. Strategic management of human resources. Bibliography. Index.
Hotel Management is a multi-disciplinary field of study with the purpose of preparing people with the expertise, commitment, and skills for management, marketing and operations positions in the expanding industry that provides food, accommodations, and tourism services to people away from home. As a file of study, hotel management is inter-disciplinary. It draws upon a wide range of basic disciplines to provide the fundamental knowledge and skills that are required to fulfil the diverse demands placed upon individuals in management positions within the hotel industry. Recognizing that the individual educated for today is soon out of date, the academic emphasis of the programme is on principles, analytical tools, process and systems. These change relatively slowly. However, it is recognized that at least a minimal exposure to the skills and knowledge which make up the present state of the art is necessary to understand the principles. Likewise, it is recognized that the students in the programme are composites of many talents, and that in hospitality and tourism, pure academic ability cannot predict professional success. Students majoring in hotel management may elect a concentration in food and beverage management (commercial and non-commercial), club management, casino management, lodging management, and tourism convention and event management, detailed information about the programme and courses is given in this book.
Hotel Management is a multi-disciplinary field of study with the purpose of preparing people with the expertise, commitment, and skills for management, marketing and operations positions in the expanding industry that provides food, accommodations, and tourism services to people away from home. As a file of study, hotel management is inter-disciplinary. It draws upon a wide range of basic disciplines to provide the fundamental knowledge and skills that are required to fulfil the diverse demands placed upon individuals in management positions within the hotel industry. Recognizing that the individual educated for today is soon out of date, the academic emphasis of the programme is on principles, analytical tools, process and systems. These change relatively slowly. However, it is recognized that at least a minimal exposure to the skills and knowledge which make up the present state of the art is necessary to understand the principles. Likewise, it is recognized that the students in the programme are composites of many talents, and that in hospitality and tourism, pure academic ability cannot predict professional success. Students majoring in hotel management may elect a concentration in food and beverage management (commercial and non-commercial), club management, casino management, lodging management, and tourism convention and event management, detailed information about the programme and courses is given in this book.
