Quality Management in Libraries
Contents: Preface. I. Quality management and its contents for libraries: 1. Understanding the essentials of Total Quality Management (TQM) in academic settings. 2. Essence of TQM for library and information services. 3. Total Quality Management (TQM) in academic libraries: a conceptual framework. 4. Managing quality in university libraries for sustainable library management. 5. TQM for library services. II. Quality audit and quality oriented strategies for implementation: 6. Organisational learning and TQM in academic library environment: a case study. 7. Quality audit and action plans for implementation TQM in university libraries. 8. Applications of TQM in libraries: some basic issues. III. Marketing and other strategies to survive in the new information environment: 9. Strategies to survive in the new information society. 10. Library automation in university libraries: a case study of some selected libraries. 11. Information resources management in libraries: exploration and action plans. 12. Internet resources and their quality for libraries. IV. Human resources and their management for qualitative library and information services: 13. Human resource development for library and information professionals. 14. Empowering library employees with knowledge, skills, dignity and attitudes: some experiences, observations and realisations. 15. Organisational culture and leadership styles in libraries: a study. 16. Changed roles and responsibilities of library and informational professionals. 17. HRD Agenda for academic libraries in the electronic information environment.
"This book is presented in four parts. The first part deals with the contents and elements of TQM for libraries. The second part of the book covers quality audit and quality oriented strategies for implementation. The third part of the book deals with marketing and other strategies to survive in the new information environment. The fourth part of the book covers Human Resources and their management for qualitative services.
Each part has two to six chapters in it, outlining in detail and leaving no stone unturned in regards to the topic being talked about.
Author hopes that this book shall provide the reader all there is to know about quality management in libraries and shall prove to be a worthy addition to any librarian\'s bookshelf. Students of library and information science would also find this book a concise and precise reference tool." (jacket)
