Quality Management in Library and Information Science

Contents:  1. Quality. 2. Total Quality Management. 3. Quality Gurus. 4.  Kaizen, Five S, Six Sigma and Benchmarking. 5. Quality Control Circles (QCC) or Quality Circle (QC). 6. Leadership. 7.  Customer Satisfaction. 8. Total Quality Management (TQM) in Library and Information Science.

The present book ‘Quality Management in Library and Information Science’ is a valuable resource for library professionals and students pursuing LIS course. The basic purpose of this book is to assist them to develop thorough understanding of the concept and the aspects underlined in a systematic way. This is accomplished through most lucid, precise, simple and unambiguous presentation. An attempt is made to provide a concise account of different aspects of TQM.