Reception and Front Office Management : Procedure and Operation

Contents: Foreword. Preface. 1. Training in reception and front office management: an introduction. 2. Front office organization multiple choice questions. 3. Reception: skills development matching type questions. 4. Communication skills fill in the blanks. 5. Procedures and systems true and false questions. 6. Reservation procedures mixed type questions. 7. Marketing and selling short answer type questions. 8. Safety and security descriptive type questions. 9. Listening and writing skill development miscellaneous questions. Appendix.