Ten Steps to Maturity in Knowledge Management : Lessons in Economy

This book presents a comprehensive set of lessons for the KM practitioner, covering all phases of planning, design, implementation and assessment of knowledge management. A central theme of the book is that for the success of KM in an organization, it is critical to ensure that investments and changes are made with sensibility and economy in each phase of the KM solution. The book explains the reasoning behind each of the lessons, illustrates it with scenarios extracted from real-world KM implementations, and provides guidelines for practitioners to implement the lesson in their own organization. This book is primarily aimed at knowledge management practitioners and decision makers in medium and large companies, governments and other organizations. It can serve as additional reading for a graduate-level course in knowledge management. The book is highly suitable as the basis for hands-on workshops for KM practitioners.