Textbook of Hotel Front Office Management and Operations (with Training Manual)

Contents: Part. I. Basics of Hotel and Front Office Demartment. 1. Introduction to Hotel Industry. 2. Classification of Hotels. 3. Present and Past of hotel industry (Special Reference to India). 4. Relation of Hospitality Industry with other Industry. 5. Front Office Organization. 6. Hotel Communication. 7. Front Office Attributes. 8. Front Office Department Equipments. 9. Types of Room. 10. Tariff Structure. 11. Hotel Accommodation and Guest. 12. Hotel Guest Cycle. 13. Hotel Guest Room Reservation. 14. Hotel Guest Registration. 15. Handling of Situations. 16. Foreign Exchange Management Act (FEMA), 1999. 17. Hotel Telephone Exchange. 18. Hotel Night Auditing. 19. Coordination and Cooperation among all Hotel Departments. Part. II. Hotel Front Office Accounting, Computer Application, Management and other Pertinent Information. 20. Hotel Front Office Accounting. 21. Hotel Front Office Computer Applications. 22. Hotels Liability towards Guest. 23. Hotel Budget and Budget Control. 24. Hotel Entrance, Lobby and Front Office.  25. Yield Management. 26. Risk and Crises Management. 27. Passport and Visa (Special Reference to India). 28. Payments Methods (Special reference to Payment by Cards). 29. Basic French Conversation. Part. III. Practical Guidelines in Hotel Front Office Operation. 30. Practical guidelines during guest cycle. 31. Practical Guidelines during interaction in hotel lobby. 32. Practical guidelines during room introductions. 33. Practical Guidelines for operating fidelio. 34. Practical Guidelines for Operating Credit Card and FAX Machine. Part. IV. All-Purpose Hotel Information. 35. International Hospitality Classification Organizations or Committees. 36. Wildlife and Nature Reserves of India. 37. General Knowledge (Country, Capital, Currency and Airlines). 38. Hotel Industry Glossary. 39. Hotel Industry Acronyms. References. Index.

This book is designed to meet the demand o present scenario of various Hotel Management courses like BHM, DHM, etc. the book is divided into three part, these are as follows: Basics of Hotel and front office department. Hotel front office accounting, computer application, management and other pertinent information. Practical guidelines in hotel front office operation. All-purpose hotel information.

In addition to the above three sections, Yield Management, Disaster Management, Basic French for Conversation, Passport and Visa (Special reference to India) and payment Card, details for industry are also provided in this book.

The Performa of various documents used in Hotel Front Office Department, glossary, acronyms, various international Hotel Classification Committees along with their currency, airlines, capital etc. are also included in this book.

This book would serve as an essential textbook for the beginners, research scholars and teachers of the hospitality industry.