The Performance Management Handbook

"Performance management is about directing and supporting employees to work as effectively and efficiently as possible in line with the needs of the organisation. We achieve effective performance management through a variety of tools and interventions at different levels in the organisation. These may include:

— strategic planning
— the definition of organisational goals, priorities and values
— the identification and application of appropriate performance goals and measures for the organisation, for key processes, for functions, and for individual employees
— appraisal
— personal development planning
— learning and development activities
— various forms of performance-related pay

This book aims to help managers by developing a co-ordinated model of performance management that reflects both corporate objectives and key organisational interdependencies. The book is constructed to reflect the process that must underpin strategic performance management."