Total Quality Management : Emerging Techniques in Business
Contents: Preface. 1. Introduction. 2. Total quality management master plan: an implementation strategy. 3. Total quality management as a management system. 4. Principles of good product development a TQM approach. 5. Re engineering and TQAM: approaches to organizational change. 6. Total quality management tools. 7. Management and planning tools. 8. Process improvement tools. 9. Innovation and creativity tools. 10. Lean six sigma tools. 11. Deming total quality management philosophy. 12. Cost of Quality. 13. Object oriented quality management QQM a management model for quality. 14. Benchmarking. 15. Quality control and management. Bibliography.
"This practical text provides an up to date guide to the introduction development and advancement of TQM. Unlike other texts it combines theory practice and empirical research to explore the key issues and concepts relevant to both students and practising managers. Total quality management emerging techniques in business is a unique and helpful guide for trainers with a basic knowledge of TQM college or university faculty teaching TQM courses and consultants and quality professionals who could use a reference and checklist of TQM principles." (jacket)
"This practical text provides an up to date guide to the introduction development and advancement of TQM. Unlike other texts it combines theory practice and empirical research to explore the key issues and concepts relevant to both students and practising managers. Total quality management emerging techniques in business is a unique and helpful guide for trainers with a basic knowledge of TQM college or university faculty teaching TQM courses and consultants and quality professionals who could use a reference and checklist of TQM principles." (jacket)
