Total Quality Management : Organisation and Strategies

Contents: Preface. 1. Small firms and quality management. 2. Formal methods of quality control. 3. Maintaining quality for customers. 4. Low-cost migraines. 5. Reengineering process for quality management. 6. Management processes: lifecycles and learning processes. 7. Quality improvement in organisation. 8. Work teams and their design for quality management. Bibliography. Index.

"Total quality management, the hot business topic, is frequently presented in a numbing, almost sacerdotal manner. The editor provides a new management model in which "companies work very hard at bringing their customers into their organization." To help managers achieve this goal and earn a profit, they outline Baldrige criteria and emphasize "leadership holds the key to the door of continuous improvement."" (jacket)