Training Manpower for Hospitality Industry

Contents: Preface. 1. Excellent conversation skill. 2. Excellent communication skill. 3. Having language proficiency. 4. Improve personality with excellent writing skill. 5. Correlation of communication skill and language skill. 6. Multilingualism and personality development. 7. Personal grooming and dress code. 8. Facing interview.

"Hospitality management is both a field of work and a field of study. In the work sense, it refers to management of hotels, restaurants, travel agencies, and other institutions in the hospitality industry. As a field of study, it refers to the study of the hospitality industry and its management needs. The hospitality industry is vast and very diverse. Any time people travel, stay in a hotel, eat out, go to the movies, and engage in similar activities, they are patronizing establishments in the hospitality industry. The management of such establishments is very challenging, as managers need to be flexible enough to anticipate and meet a wide variety of needs. They must also handle tasks such as training employees, handling staff, setting standards, and so forth.

People who work in hospitality management need excellent customer service skills, but they also need to the ability to be hard, since managers need to be tough, but fair, with employees. It is also important to be able to identify and anticipate needs, ranging from organizing orders of food for a restaurant to preparing for the arrival of an important guest. People who can think quickly on their feet, who like working with the public, and who enjoy solving puzzles may enjoy employment in this field." (jacket)